Data Privacy Policy
This Privacy Policy explains how Lucky Fruits collects, uses, stores and protects the personal information you provide when using our online casino and sportsbook services. We take privacy seriously and aim to be clear about the types of data we process, how we use it and the choices available to you.
Types of data we collect
Personal data
When you create an account or make transactions we may collect personal information such as your name, email address, date of birth, billing and contact details, government ID when required for verification, and payment information needed to process deposits and withdrawals.
Technical data
We collect technical and device information to keep the site working and secure. This includes IP address, browser type and version, operating system, device identifiers, connection data and log files generated during your visits.
Transactional data
We retain records of your account activity and financial transactions, including deposits, bets, game history, payouts and correspondence related to support or security reviews. This data helps with account management, fraud prevention and regulatory compliance.
How we use your information
Your information is used to operate your account, process payments, verify identity, provide customer support and manage responsible gambling tools. We also use data to detect and prevent fraud, comply with legal obligations, and to send important account notices. With your consent we may send promotional content, which you can opt out of at any time.
Data protection practices
We store data on secure systems and use industry-standard technical and organizational measures to protect information against unauthorized access, loss or misuse. Access to personal data is limited to employees and contractors who need it to perform their duties. While we take reasonable steps to secure data, no system is completely risk free.
Cookies and tracking technologies
We use cookies and similar technologies to provide core functionality, remember preferences, measure site performance and deliver relevant content. Some cookies are strictly necessary for the service, while others support analytics and optional marketing features. You can control cookie settings through your browser or site preferences, though disabling certain cookies may limit functionality.
User rights
You have rights in relation to your personal data, including the right to access information we hold about you, request corrections, and ask for deletion where applicable. You may also object to certain processing activities and withdraw consent for direct marketing at any time.
Access, correction and deletion
If you need to review, update or remove your personal data please contact our support team. We will respond to legitimate requests and guide you through any verification steps required to protect your account. Some information may be retained where necessary for legal, regulatory or legitimate business reasons.
Information sharing and third parties
We may share data with service providers who perform tasks on our behalf such as payment processors, identity verification, IT hosting and customer support. We require such partners to safeguard your data. We may also disclose information where required by law or to protect our rights and the safety of users.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.
If you have questions or wish to exercise your privacy rights, contact us at [email protected].