Contact our team
Support is available to help with questions about account setup, withdrawals, payment methods, or technical issues. If you need help with bonus balance, free spins, live betting or accessing featured games and the live casino, our team can assist. Contact us for account-related queries, verification, or general feedback and we’ll respond through live chat, email or phone - whichever is most convenient for you.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 647 392 5814 |
| Working hours | Mon-Fri, 09:00-21:00 ET |
Typical reply times are under 24 hours by email and immediate via live chat during business hours. For verification or payments queries please have ID and proof of address ready to speed withdrawals. For affiliates, account managers will reply with program details and landing materials.
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and up-to-date contact details to avoid delays. Include your account name and a brief summary of the issue so our team can review your case and reply with the next steps or document requests.
Send us a message
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests are often handled faster, while verification, payment or dispute cases can take longer as they require additional checks. For complex issues we will keep you updated and provide an estimated timeline; response times depend on the nature of the inquiry and any documentation required.
Feedback
Lucky Fruits for Canadian players
Lucky Fruits is a Pay N Play-style online casino operating under a Curacao eGaming licence OGL/2024/799/0255. The site focuses on quick deposits, a large multi-provider game library and crypto-friendly options. Games include slots, live casino, table games and daily cashback promotions. Availability and features may vary by province and local rules.
Key features
- Fast sign-up with Pay N Play banking or quick registration
- Welcome bonus: 100% match up to $450 + 100 free spins
- Over 4,000 slots and live casino tables from well-known providers
- Crypto deposits and withdrawals supported
- Tiered VIP club with cashback and tailored offers
Getting started
To play, pick your country and preferred bank or payment method, authenticate and make a deposit. Accounts created via Pay N Play are active immediately for play. Standard KYC checks apply and may be requested before larger withdrawals. Minimum deposit for most methods is $10; some bonuses require a first deposit of $20.
Welcome bonus and rules
New players can claim a 100% match bonus up to $450 plus 100 free spins. Minimum qualifying deposit is $20. Wagering is 40x on bonus funds and on free spin winnings. Bonus funds are non-sticky and welcome bonus winnings are capped at 5x the bonus amount. Free spins and bonus play must be used within the promotion time window.
Payments
| Method | Deposit range | Withdrawal range | Processing |
|---|---|---|---|
| Interac / Visa Debit | $10 - $5,000 | $10 - $5,000 | Instant to 24 hours |
| Skrill / Neteller / ecoPayz | $10 - $5,000 | $10 - $5,000 | Instant to 24 hours |
| Prepaid / Paysafe | $10 - $1,000 | Not available for withdrawals | Instant |
| Cryptocurrency (Bitcoin, Ethereum, USDT, etc.) | $60 - $7,500 | $60 - $7,500 | Instant to 24 hours |
Lucky Fruits does not generally charge casino-side deposit or withdrawal fees. Processing can be instant in ideal cases; manual reviews and KYC may add time. Global withdrawal caps are $11,000 per week and $22,000 per month.
VIP and loyalty
| Tier | How to qualify | Benefits |
|---|---|---|
| Bronze | Entry level | Standard promos, daily cashback |
| Gold | Regular play and deposits | Higher cashback, faster withdrawals |
| Platinum | High activity | Personal offers, priority support |
| Diamond | Invitation only | Dedicated manager, exclusive promos |
Progression is based on play and deposit history. Exact point rates and thresholds are variable and reviewed by the VIP team.
Security and fairness
All account and payment data is protected with SSL encryption. Game outcomes come from certified providers and use RNG systems supplied by studios such as Evolution, NetEnt and Pragmatic Play. Full KYC and AML checks are enforced for identity verification and secure withdrawals.
Responsible play
Tools available include deposit limits, loss limits, voluntary time-outs and self-exclusion. Links to problem gambling support are provided on-site. If you need help setting limits, contact support or use the account controls to manage your play.
Support
- Live chat on site for quick questions
- Email: [email protected]
- Support languages include English, Finnish and Polish where available
Quick FAQ
- How fast are withdrawals? Many withdrawals are processed within 0-24 hours, but KYC or manual checks can add time.
- Is Lucky Fruits licensed? Yes, operating under Curacao eGaming licence OGL/2024/799/0255.
- Minimum deposit? $10 for most payment methods; $20 for the welcome bonus.
- Can I use Interac? Interac and common Canadian payment options are supported where available.
Your feedback matters. If you have suggestions, ideas or spot something that could work better on the site, please share them with us. Every message is reviewed by our team and used to improve features, promotions and support. Send notes to [email protected] or use the live chat. Thanks for helping make the site clearer and more useful for Canadian players.