Responsible Gambling Policy
At Lucky Fruits we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and support to help you manage your activity. This page explains our approach, the controls available on your account, how to recognise problem behaviour and where to turn for extra help.
Player protection principles
We aim to keep wagering safe and transparent. We encourage players to set personal limits, monitor their activity, and take breaks when needed. Everyone’s situation is different, so our goal is to make it easy to adjust account settings and to offer prompt support if you need it.
Activity-control tools
You can control how and when you play using a range of on-site tools. These are designed to be quick to set up and simple to change when your needs evolve.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered instantly; increases may include a short waiting period for your protection.
Loss limits
Loss limits help cap how much you can lose over a set period. Use them alongside deposit limits to manage overall risk and avoid chasing losses.
Time limits and session reminders
Use session timers and daily play limits to avoid extended sessions. You can set automatic reminders or a hard stop when a session reaches a pre-set length.
Self-exclusion and account breaks
If you need more than limits, self-exclusion lets you suspend access for a chosen period. Self-exclusion is available as a short timeout or a longer-term closure. During exclusion you will not be able to access your account and our team will not be able to contact you with promotional offers.
Recognizing signs of problematic behaviour
Be aware of common warning signs such as chasing losses, neglecting other responsibilities, spending beyond your means, or secrecy about play. If you notice these in yourself or someone close to you, consider activating limits, taking a break, or seeking outside help.
Tips for staying in control
Practical steps to keep gambling responsible:
- Set time and money limits before you start playing.
- Treat gambling as entertainment, not income.
- Only gamble with money you can afford to lose.
- Take regular breaks and avoid long sessions.
- Keep a record of your deposits, losses and wins.
- Use account tools immediately if you feel your play is changing.
Professional help and support organisations
If you need extra support, professional organisations can offer confidential advice and treatment. We recommend contacting a local support service or speaking with a trained counsellor. For help from our side, contact our support team at [email protected] and we will guide you through available options and account tools.